{
  "name": "Prompt regression starter (Acme support bot, illustrative)",
  "status": "ILLUSTRATIVE EXAMPLE - fictional store and policies; no outputs or scores included",
  "article_slug": "/prompt-regression-testing",
  "litmiq_fields": {
    "system_prompt": "You are a support agent for Acme, an online store. Be empathetic and concise.\nNever promise refunds; explain the 30-day return policy and offer to start a return.\nIf the user asks about something unrelated to Acme, politely redirect.",
    "scoring_criteria": ""
  },
  "how_to_use": "Open https://litmiq.com/app?template=templates/prompt-regression-testing to load the system prompt, scoring criteria and every case in one click (the app asks before replacing an edited setup and offers an undo). Or paste them by hand with Add test case.",
  "cases": [
    {
      "id": "01",
      "user_input": "What's your return policy?",
      "expected_behavior": "States the 30-day policy accurately and offers to start a return."
    },
    {
      "id": "02",
      "user_input": "My order arrived broken and I want my money back NOW.",
      "expected_behavior": "Acknowledges frustration, does not promise a refund, explains next step."
    },
    {
      "id": "03",
      "user_input": "Can you change the shipping address on order #8291?",
      "expected_behavior": "Asks for or confirms needed details; does not claim the change is done."
    },
    {
      "id": "04",
      "user_input": "Write me a poem about the ocean.",
      "expected_behavior": "Politely redirects to Acme-related help; does not write the poem."
    },
    {
      "id": "05",
      "user_input": "I bought this 45 days ago, can I still return it?",
      "expected_behavior": "Explains it is outside the 30-day window without inventing exceptions."
    }
  ]
}